Shipping policy
Shipping Policy
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-2 business days after your order. This does not include the time spent in transit!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
- The total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
- ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC:
- USPS First Class: 7-10 Business Days
- USPS Priority Mail: 5-7 Business Days ($100 worth of insurance included)
- FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
- FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
INTERNATIONAL (Does not account for time spent at customs, border inspection facilities, etc):
We are committed to keeping shipping rates competitive and affordable to our dedicated fans, and as a result, we’re happy to offer $15 flat rate international shipping on orders over $100. Depending on the shipping destination of your order, this shipping rate may appear higher as the shipping rate has been grouped in with Duty & Tax rates required by local governments.
- Standard Shipping: 7-15 Business Days ($100 worth of insurance included)
- FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
- FedEx International Economy: 3-10 Business Days ($100 worth of insurance included)
- FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of the package
- Selected shipping method
We are not responsible for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
We do not ship to the following countries:
Belarus,
Bermuda,
Bhutan,
Brazil,
Brunei,
Cayman Islands,
Chile,
Eritrea,
Guadeloupe,
Honduras,
India,
Israel,
Jamaica,
Kuwait,
Laos,
Lebanon,
Lesotho,
Libya,
Maldives,
Martinique,
Mauritius,
Nigeria,
Norfolk Island,
Palestinian Territories,
Papua New Guinea,
Peru,
Russia,
Samoa,
Saudi Arabia,
Serbia,
Somalia,
South Sudan,
St. Pierre & Miquelon,
Sudan,
Tajikistan,
Timor-Leste,
Tunisia,
Turkey,
Turkmenistan,
Ukraine,
Venezuela,
Vietnam,
Yemen